Policy of Change and Return

POLICY FOR THE CHANGING AND RETURN OF PRODUCTS MUN


If you wish to change or return the article, you have a period of 15 days from the date you received the goods to carry this out. You must send the goods back in perfect condition, in the selfsame state as you received them and in their original packaging.

The first change of size is free of charge, and also the changing of articles owing to a defect in the product. If you wish to change one model for another, you will have to pay 5.95 euros in further delivery charges.

THE PROCEDURE FOR CHANGES


In order to carry out a change of size for your MUN, you will have to send an email to info@themunshop.com , indicating that the subject of the email is a change. In the main body of the email, you must state the following information:

  • Name:
  • Order reference nº:
  • Email:
  • Model and size you have at home:
  • Model and size you wish us to re-send:
  • Address: only if you wish to alter it

Introduce into the package you send a sheet of paper showing the same information you have sent in your email (name, ref. order nº, email, model and size you have at your home), in order to expedite the process.

We will order the pick-up and will inform you via email about the date on which the messenger will call for the package at the specified address.

We will cover the cost of the first change of size. If you are from Valencia or its surrounding area, you may wish to get in touch with us to carry out your change of article at info@themunshop.com

PROCEDURE FOR RETURN OF GOODS 


In order to return an article, you will have to send an email to info@themunshop.com , indicating that the subject is a return of goods. In the main body of the email you must state the following information:

  • Name:
  • Order reference number:
  • Email:
  • Model and size you have at your home:
  • Name on credit or debit card:
  • Reason for returning the article:

Please introduce into the package you send a sheet of paper showing the same information which you sent via email, (name, order ref nº, email, model…), in order to expedite the process.

We will order the pick-up and will inform you via email about the date on which the messenger will call for the package at the specified address. Shipping costs on return from  countries outside the European Union will be paid for the client.

If you are from Valencia or its surrounding area, you may wish to contact us to carry out the return of the article at info@themunshop.com

RECEIVING THE REFUNDED AMOUNT 


After receiving your email with the information and the product in perfect condition, you in turn will receive an email confirming the return of goods and indicating that we will proceed to carry out the refund to the credit/debit card with which the purchase was made.

The amount of the refund will be fixed as the amount of the purchase minus 9 euros in payment for the cost of the return of the goods for Spain and Portugal, and minus 13.50 euros for the rest of Europe.